Advice for vulnerable customers regarding planned power cuts

January 3, 2023 | Southmedia

Be prepared particularly if you are a vulnerable customer

While a planned power cut event is unlikely this winter, we would like to make you aware of the Energy Networks Association’s (ENA) advice for vulnerable customers.

Is anyone protected from emergency power cuts?

Some sites are protected from emergency planned power cuts such as major hospitals and air traffic control.

Residential customers, including those on the Priority Services Register, would be part of a planned power cut rota.

What to do if you believe you are a vulnerable customer 

If you depend on medical equipment that requires power, and don’t already have a power cut plan, you should speak to your healthcare provider now.

You can also check your eligibility and apply to join the local network operators’ Priority Services Register, a free service that makes sure extra help is available to people in vulnerable situations. To find out who your local network operator is and how to contact them, simply enter your postcode on

Power cuts can happen all-year-round so it’s important that you are prepared, make a plan and know what to do.

For more information, please visit the Energy Networks Association website 

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